Shipping & Delivery Policy

Clear timelines, live tracking, and fair policies to ensure a smooth delivery experience.

Looking for our detailed refund rules? See our Refund & Cancellation Policy.

Processing & Dispatch

Order processing time: 1–2 business days (Mon–Sat), excluding holidays.
Orders placed after 5:00 PM IST are processed the next business day.
You’ll receive a shipping confirmation with tracking as soon as your order is dispatched.

Delivery Timelines (Domestic)

Standard delivery: 3–7 business days post-dispatch.
Express delivery (where available): 2–3 business days.
Remote locations may require additional time depending on carrier serviceability.

Note: Delivery estimates can be impacted by weather, carrier constraints, or high seasonal volumes.

Shipping Fees

Free standard shipping on orders above ₹2,000.
Flat rate of ₹99 for orders below ₹2,000.
Express shipping charges (if opted) are calculated at checkout.

Order Tracking

Use the tracking link shared via SMS/Email to follow your shipment. You can also visit the Track your Order page.

Address Accuracy & Delivery Attempts

Please ensure your address and phone number are accurate to avoid delays.
Carriers typically make 1–3 delivery attempts before marking a shipment undeliverable.
Re-shipping charges may apply for orders returned due to incorrect address or non-availability.

Damaged or Tampered Packages

If your package appears damaged or tampered, please refuse delivery (if possible) and contact us within 48 hours with photos/videos. We’ll assist with a quick resolution.

International Shipping

Available to select countries. Delivery typically takes 7–21 business days post-dispatch. Customs duties/taxes are borne by the recipient as per local regulations.

Returns, Exchanges & Cancellations

For eligibility, timelines, return shipping charges, and refund methods, please refer to our Refund & Cancellation Policy.

Tip: Use a trackable courier for self‑ship returns. We cannot be responsible for items lost in transit.

Frequently Asked Questions

How long does it take to process a return?

Once we receive your return, please allow 5-7 business days for processing. You will receive an email notification once your return has been processed and your refund has been issued.

Can I exchange an item?

Yes, we offer exchanges for a different size or color of the same item, subject to availability. Please contact our customer service team to initiate an exchange.

What if my order arrives damaged?

We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We'll work with you to resolve the issue as quickly as possible.

Still have questions about shipping or returns?

Contact Customer Support